Terms of Service - Unbroken Rehab and Athletics

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Terms of Service - Unbroken Rehab and Athletics

Terms of Service for Unbroken Rehab and Athletics
Effective Date: May 2, 2026

Welcome to Unbroken Rehab and Athletics ("Unbroken Rehab," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, located at unbrokenrehab.com (the "Site"), and the services we provide. By accessing our Site or scheduling an appointment, you agree to be bound by these Terms.

1. No Medical Advice
The information provided on this Site, including text, graphics, images, and other materials, is for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. If you think you may have a medical emergency, call 911 or your doctor immediately.

2. Services and Appointments
Unbroken Rehab and Athletics provides physical therapy, manual therapy, sports recovery, and strength training services.

1-on-1 Care: We prioritize individualized, one-on-one sessions with Doctors of Physical Therapy.

Booking: Appointments can be requested via our Site, text, or phone. All bookings are subject to availability.

Cancellation Policy: We require a 24 hour notice per our late cancellation policy, and failure to do so will result in a $35 fee.

3. Professional Liability and Assumption of Risk
Physical therapy and athletic training involve physical activity and inherent risks of injury. By participating in our services, you acknowledge and agree that:

You have disclosed all known medical conditions and physical limitations to your therapist.

You voluntarily assume all risks associated with the physical exercises and treatments provided.

Unbroken Rehab and its clinicians shall not be liable for any injuries or damages resulting from your participation in programs, except in cases of gross negligence.

4. Payments and Insurance
Cash Rates: We offer competitive cash rates for various age groups and services.

Insurance: While we may assist in verifying insurance coverage, the ultimate responsibility for payment lies with the patient. You are responsible for all co-pays, deductibles, or non-covered services as determined by your insurance provider.

5. Intellectual Property
All content on this Site, including logos, videos (such as "Meet Dr. Fred"), and text, is the intellectual property of Unbroken Rehab and Athletics. You may not use, reproduce, or distribute our content without express written permission.

6. User Conduct
You agree not to use the Site to:

Submit false or misleading information via contact forms.

Attempt to interfere with the proper functioning of the Site.

Use the Site for any illegal purpose or to violate any local, state, or federal laws.

7. Privacy
Your use of the Site is also governed by our [Privacy Policy]. We take the protection of your Protected Health Information (PHI) seriously and comply with HIPAA regulations regarding your clinical records.

8. Limitation of Liability
To the maximum extent permitted by law, Unbroken Rehab and Athletics shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Site or our services.

9. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Cook County, Illinois.

10. Changes to Terms
We reserve the right to update these Terms at any time. We will notify users of significant changes by posting the new Terms on this page. Your continued use of the Site after changes are posted constitutes acceptance of the new Terms.

Contact Information
If you have any questions about these Terms, please contact us:

Email: info@unbrokenrehab.com

Phone/Text: 847-305-4507

Main Address: 6323 N Avondale Ave, Suite B-243, Chicago, IL 60631

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Rehab for Athletes of all levelsBecome UNBROKEN

Stronger & Healthier

At Unbroken Rehab and Athletics, our expert team of physical therapists work tirelessly to provide a comprehensive and personalized approach, ensuring our patients return to their active lifestyles with confidence and ease. We are passionate about enabling our patients to overcome their injuries and reach their peak performance, helping them to once again enjoy the activities they love. Join us on the journey to a stronger and healthier tomorrow.

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CLUB MEMBERS’

Benefits

JOIN TODAY

A variety of workout styles

Flexible class times

Intro-to boxing tutorial & TITLE

Techniques class

Free weight & cardio equipment

Personal training options

Options for great retail, gear

Lockers

Showers

MONTHLYCLUB 4

70

This month to month option allows you to workout up to four times a month. Reservation needed four timed.

MONTHLYCLUB 4

MONTHLYCLUB CARD

150

Unlimited classes with month to month gives you freedom to control your workout schedule. No reservations needed.

MONTHLYCLUB CARD

MONTHLYCLUB 8

110

Workout up to eight times per month gives you freedom to your with this flexible monthly option. Reservation needed.

MONTHLYCLUB 8

Our clients’

TESTIMONIALS

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Joshua Sissman

7 months ago

I have used Unbroken twice this year for sports related injuries and they have been invaluable for my recovery and continued performance after our sessions. Dr. Kimberlyn and the team do an amazing job of assessing your injury and your body as a whole in order to properly address the problem and start the healing process. They have a wealth of tools and techniques including dry needling, cupping and compression boots that make the road to recovery quick and easy.

Megan Kelleher

8 months ago

I came to Unbroken Rehab and Athletics after popping my gastrocnemius while training for Hyrox last year. I met the Unbroken team at our gym after they did an event talking about injury prevention. I called them the same day of my injury and they got me in right after seeing a doc hours later. They got me back to walking, then running within 3 months allowing me to compete just in time. Unbroken Rehab is the spot for all athletes, anyone who trains, competes or likes to move.

I highly recommend them to anyone who needs support getting back to feeling good and back to what they love. Recently, they’ve been treating my arm that was injured during wall balls.I am deeply appreciative of their unwavering support and profound expertise in the realm of athletics. Thanks, Unbroken!

Jazmin Contreras

8 months ago

After dealing with shoulder pain for months, I finally made a call to Unbroken Rehab. I was connected with Fred and went to see him based on strong recommendations—and I’m so glad I did. Not only did he help me become completely pain-free, but he also took the time to educate me on why I was getting hurt and how to correct my movements to prevent it from happening again. As someone who does CrossFit, I really appreciated how knowledgeable he is about the sport and how he tailored my treatment to fit the demands of my workouts. Fred is professional, attentive, and genuinely cares about helping his patients move and feel their best. Im so happy I finally made the call, Unbroken Rehab was the best decision for my road to recovery and getting me back to doing what I love.

Response from the owner 8 months ago

Thanks for the kind words Jazmin. We are floored by your praise. Glad you are back to training and best of luck in your upcoming competition

Mackenzie Ball

8 months ago

Whenever someone needs a recommendation for a physical therapist, I always recommend the Unbroken Team. Fred and his staff are so incredibly knowledgeable, and they treat each patient like an individual, not just a number. The road to recovery is difficult and the team is there with you every step of the way. I cannot say enough good things about them, their work truly speaks for itself. It has been a pleasure to work with Will over the last four months. I will always be grateful for the work they did to help me become unbroken 🙂

Response from the owner 8 months ago

We will certainly miss your cheerful energy around the clinic. We’re glad we are able to put you in a good place to restart your fitness journey!

Demetrio Muro

8 months ago

I was struggling to do a variety of exercises at the gym, to the point where I stopped doing them altogether because of the pain and discomfort. Dr. Martin Urbaniak helped me resolve the issue, and after a few visits and following his treatment plan, I’m now able to do the exercises I had previously given up on.

I highly recommend Unbroken Rehab and Athletics, as well as Dr. Martin Urbaniak, if you’re dealing with issues that are keeping you from returning to your regular activities.

jjsodini

9 months ago

Unbroken has a very systematic focused approach to identifying and improving your issue. Large, complete facility. Very clean. Dedicated friendly staff. Always on time. Had a fantastic helpful series of sessions with Dr Will Gates. He helped resolve lingering knee issue. Highly recommend!

Response from the owner 9 months ago

Thank you for the review! We’re glad we helped resolve your knee problems. Please keep us in mind if anything should pop up in the future and we’ll be here again for you

Mark Phan

9 months ago

I had a great experience working with the crew at Unbroken Rehab. Worked with Tim, Eva, and Jerick who were all very passionate about getting me back into my circus sport. I came in because of shoulder pain that prevented me from training. They did an in-depth evaluation and felt seen and heard when they listened. I appreciated the personalized plan that helped strengthen the muscles required for my activity. They were very knowledgeable and answered any questions I had.

Huge pro is the 1:1 time, which is difficult to find now a days. I’ve been to previous practices where I saw a new person each time so it was difficult receiving continuity of care and see results. At Unbroken Rehab I left with more awareness of my body and feel more confident returning back to my sport. If you’re an athlete experiencing an injury or pain, definitely recommend checking them out!

Response from the owner 9 months ago

Thank you for the kind words Mark! We’re ecstatic that you felt seen and heard and that is the high level quality of care that we always strive to provide

Kevin DeFilippis

9 months ago

I had an incredible experience with my physical therapist, William Gates. He was knowledgeable and attentive to my goals. His personalized approach made my recovery journey smooth and got me back to my regular level of activity.

Response from the owner 9 months ago

Thanks for the kind words Kevin! We’re lucky to have Dr. Will as part of our team and we’re glad you had a smooth journey to your recovery

Anne Paolone

10 months ago

Cannot say enough amazing things about Unbroken Rehab & Athletics! Kimberlyn help my 10-year old daughter rehab her injured lower back so she could get back to gymnastics & cheerleading! Her patience and connection with my daughter was so impressive – she made PT fun! Would recommend Kimberlyn to anyone looking for help and assistance!

Response from the owner 9 months ago

Hey Anne, we’re so glad that you and your daughter had a great experience with us. We’re honored that we helped her get back to gymnastics and cheerleading all the while making PT fun for her

Stephanie G

10 months ago

I cannot say enough great things about Fred and his team! Fred is knowledgeable, patient and a supportive physical therapist! My doctor was pushing for surgery but after working with Fred that option was out the window! The sessions were not only effective but also tailored to my specific needs. I noticed real improvements in my mobility and pain levels, and thankfully now I am back to work, feeling great again! I highly recommend working with Fred! A five star experience!

Response from the owner 9 months ago

Thank so much Steph! It was such a great move for you to give PT a shot before surgery and it paid off in the end. Please let us know if you ever need anything again in the future!

Andrew Deng

10 months ago

I reached out to Kimberlyn after years of lower back issues from a combination of work and lifting. Kimberlyn was exceptionally knowledgeable and while working with her I noticed significant improvements within a couple months to the point where its no longer been an issue. She has been extremely knowledgeable for any questions about general physical wellness helped me craft a warmup routine through the various stretches she provided to keep any further lower back problems at bay. I’ve since returned for a neck injury which I sustained at work which healed quickly which I believe I owe a lot of it to Kimberlyn for physical therapy. I feel at this point I’m injury prone and for that I’m glad that Unbroken is available whenever I require assistance with recovery.

Response from the owner 9 months ago

Thanks for the review Andrew! You have demanding a job and hobbies that take a toll on your body, so don’t feel that you are injury prone. Regardless we will always be in your corner should you need our assistance in rehabbing again in the future!

Tony L

11 months ago

I highly recommend Unbroken for any and all physical therapy needs. I worked with Kimberlyn following shoulder surgery and had a fantastic experience. She is knowledgeable, fun, and puts her clients first. I really appreciated that her approach included working on movements/activities that were important to me and my career. The facility is top notch – clean, reputable equipment, and plenty of space. One of the best things about Unbroken is 1-on-1 time with a DPT – a perk I am unaware of anywhere else offering. This is a top tier facility with top tier staff. Look no further, go with Unbroken!

Sofia Bartkiv

12 months ago

Fred is an exceptional physical therapist at Unbroken Rehab. From day one, he created a space where I felt both supported and challenged. I came in scared and unsure about how my wrist would heal, but Fred immediately helped me understand what was really going on. What I appreciated most is that he didn’t let me stay stuck in fear—he encouraged me to trust the process and gently pushed me past my comfort zone. Thanks to his guidance, my wrist has improved drastically, and I feel like I’ve gained both strength and knowledge. I’m so grateful to have worked with him and highly recommend Unbroken Rehab for anyone looking for expert, compassionate care.

Taryn Handlon

4 years ago

My weekly sessions at Unbroken Rehab made all the difference in the world with my recovery and continued training. I was able to maintain my fitness goals while healing and even strengthening an injured shoulder. Fred and the team understand what athletes need in order to make goal oriented steps toward recovery and still train at a high level.

Mike Goldwasser

4 years ago

Fred and the Unbroken Rehab team are top notch! Unlike the corporate physical therapy shops, Unbroken Rehab creates highly customized, individualized treatment plans along with closely supervised therapy sessions. On top of that, Fred is a lot of fun and keeps sessions lively yet focused. I hope I won’t have a reason to go back but the next time I’m injured, Fred and Unbroken Rehab will be my first call.

Nancy Elshareif

4 years ago

Fred came highly recommended by a fitness trainer at my gym and I can see why- he is an incredible physical therapist! I came in for an elbow injury that I had no idea how I got, and we worked towards a goal on building up my upper body strength which in turn resolved my injury quicker than I expected. He is very easy to talk to, extremely knowledgeable, and truly has the best intentions for all his patients.

Greg Malnassy

4 years ago

I came to Fred and Unbroken Rehab desperate for help with a shoulder injury that I had sustained two years ago that progressively worsened to the point that nearly every overhead movement I performed was causing significant pain. My sport of choice (Olympic weightlifting) demands overhead strength and stability and my shoulder limitations left me unable to train properly and compete.

Fred was able to get me into his clinic (which is impeccably clean and organized) quickly and informed me that my issues could be remedied without surgery(!). Over the course of two months, I was given exercises specifically tailored to my needs that dramatically improved my flexibility and overhead strength, all but eliminating the pain that I had been experiencing for months on end.

To anyone looking to not only reduce discomfort but more importantly get back to their pre-injury level of performance, I cannot recommend Unbroken Rehab enough. Thank you, Fred!

Ed Siok

4 years ago

I spent a couple months working with Fred and Amanda after a skiing injury. Fred identified a treatment quickly and made planning and scheduling easy. I worked with Amanda for most of the sessions and she was great to work with. I learned a lot and found some great exercises to improve my core and ensure I can continue to be active. I highly recommend working with Unbroken rehab.

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