Frequently Asked Questions

Unbroken provides physical therapy, sports rehab, manual therapy, sports recovery, and strength/performance-related care for active people and athletes. The team focuses on individualized, one-on-one care that helps patients understand their injury, reduce pain, improve movement, and return to the activities they care about.

No. Unbroken works with athletes, fitness enthusiasts, youth athletes, active adults, busy parents, and people who want to stay active. The brand message is that everyone is an athlete in their own capacity.

Unbroken has locations serving Park Ridge / Edison Park, Lakeview, West Loop, and Wheeling. The Park Ridge / Edison Park public-facing address is 6325 N Avondale Ave, Suite C4. The main contact number for all locations is 847-305-4507.

Start with the location that is most convenient for you. Wheeling, Lakeview, and West Loop offer free consultations. Park Ridge / Edison Park offers a paid consultation called the No Pain Intro. If you are unsure where to begin, you can self-schedule online or call/text Unbroken for help choosing the appropriate next step.

You can self-register and self-schedule online, or call/text Unbroken if you need help choosing the appropriate next step.

Schedule Your First Visit

Yes. Patients may self-register and self-schedule online through Unbroken’s patient portal. If you are unsure which appointment type or location is appropriate, call or text 847-305-4507.

Schedule Your First Visit

At an evaluation, the Unbroken team reviews your symptoms, movement, strength, mobility, activity limitations, and goals. The purpose is to better understand what may be contributing to your issue and to guide the most appropriate next step.

Bring any physician scripts or referrals you already have, if available, along with comfortable athletic clothing and a bottle of water.

Wheeling, Lakeview, and West Loop offer free consultations. Park Ridge / Edison Park offers a paid consultation called the No Pain Intro. Pricing is not listed here.

Call or text Unbroken if you need to cancel or reschedule. Appointments require 24 hours’ notice for cancellation or rescheduling, and a late cancellation may result in a $35 fee.

Unbroken accepts Blue Cross Blue Shield PPO, Blue Choice Network, Aetna PPO, Medicare, HSA/FSA, CareCredit, workers’ compensation, and cash-pay patients. Aetna PPO and Medicare are accepted at Wheeling.

Coverage, authorization, reimbursement, and patient cost can vary, so contact the team to verify benefits before care.

Yes. Aetna PPO is accepted, including at Wheeling. Patients should still verify benefits and any patient responsibility before care.

Yes. Medicare is accepted, including at Wheeling. Patients should contact the team to verify coverage details and any patient responsibility before care.

Yes. Unbroken publicly lists HSA/FSA and CareCredit among accepted payment options. Patients can contact the team with questions about how to use those payment methods for their visit.

Yes. Patients should have their relevant workers’ compensation paperwork faxed to Unbroken at 773-887-0017 and provide their case manager’s contact information so the team can begin communicating and coordinating the visit. Patients may call or text Unbroken with questions.

This is not legal advice and does not guarantee claim authorization.

Not always. The MRI assessment is designed to help you think through whether physical therapy, continued conservative care, or a medical conversation may be a smart next step. It is educational only and does not diagnose, replace medical advice, or determine whether imaging is medically necessary.

Use the result as general educational guidance, then schedule or request a personalized evaluation if you want help understanding your symptoms, movement, goals, and next steps. If your symptoms are urgent or concerning, seek medical care promptly.

No. The MRI Assessment is educational only. It does not diagnose a condition, determine whether imaging is medically necessary, or replace professional medical advice.

Yes. Unbroken’s care model is built around helping active people and athletes recover, rebuild confidence, and return to training, sport, fitness, work, and life. The team uses individualized rehab and performance-oriented progression rather than a one-size-fits-all plan.

Yes. Unbroken has a dedicated ACL performance rehab page and describes ACL/knee rehab as a popular service. ACL rehab is individualized, sport-specific, and built around strength, stability, confidence, and return-to-sport readiness.

Yes. Dry needling is listed publicly as a service and appears on location pages. It may be used to support recovery, range of motion, and pain reduction when clinically appropriate. Ask the team whether it fits your situation.

A youth athlete injury screen is an in-person screen where the team takes strength and range-of-motion measurements to look for potential weak links, then provides exercises intended to help address those areas. Parents are welcome, and the team can explain findings in detail.

Wheeling and Park Ridge / Edison Park have on-site parking lots with ample parking. Lakeview and West Loop have free and paid street parking.

Call or text 847-305-4507, or email info@unbrokenrehab.com. The website also lists contact/inquiry forms. For urgent medical concerns, do not rely on a web form or chatbot; seek medical care promptly.

If you think you may have a medical emergency, call 911 or your doctor immediately. Website and chatbot information is not a substitute for professional medical advice, diagnosis, or treatment. For urgent or worsening symptoms, seek medical care promptly instead of waiting for a routine scheduling response.